Easter 2020 Delivery & Pickup (Changes due to COVID-19)
CLICK & COLLECT
We are offering contactless pick-up from our Ivanhoe shop. Order online checking CLICK & COLLECT at 'your cart', wait for a message to say your order is ready for pick up. Give us a call when you arrive and we can pop your order in your boot.
If you live LOCALLY, within a 10km radius of our Ivanhoe shop, we are happy to deliver to your door for orders over $50. Order through our website, choose click & collect at 'your cart' and leave us a note with the delivery address. With this option you can order Easter items marked 'INSTORE PICKUP ONLY'.
We are still taking online orders for delivery Australia Wide and have reduced the minimum order to $100 for FREE SHIPPING or for standard orders our shipping cost is $15 AUD. We can post 'INSTORE PICKUP ONLY' (excluding smash cakes & 600g eggs) at your own risk of breakages.
Please give us a call or send us an email if you have any questions.
At Chocilo, our service begins from the moment you place your order.
Your order is processed and your items are carefully packed as to arrive in perfect condition. Products are packed depending on the weather conditions over the area travelled. They may be packed with foiled lined bubble wrap, and or disposable ice blocks depending on forecast temperatures.
All orders are shipped via Express Post Parcel Delivery by Australia Post. Please check your postcode against the Australia Post guidelines for expected delivery times, click here.
Please allow 2-3 business days for shipping from the time you place your order. We may also encourage not to ship over the weekend in order to ensure premium quality upon arrival.
When there are no specific delivery instructions given, Australia Post will be instructed to return your order to the nearest post office or depot to collect if no one is present to receive the delivery. Please be aware that Australia Post or their representatives make the final decision in these cases and we cannot guarantee product will not be left unattended at the given delivery address. Please make sure you arrange a delivery location where someone will be available to receive your order. Note that risk for loss or damaged products passes onto the customer upon delivery of the product(s).
Shipping time may vary during the holiday seasons; Christmas and Easter.
All items are subject to availability. We will contact you if we cannot find a suitable replacement at or above the cost of the one ordered.
For standard orders our shipping cost is $15 AUD. For orders over $150 AUD, shipping is FREE.
You may purchase products for delivery within Australia via the telephone. Please call (03) 9499 7023 to place your order.