Shipping & Delivery
Purchasing and Chocolate Delivery
At Chocilo, our service begins from the moment you place your order.
Your chocolate order is processed and your items are carefully packed as to arrive in perfect condition. Products are packed depending on the weather conditions over the area traveled. They may be packed with foiled lined bubble wrap, and or disposable ice blocks depending on forecast temperatures.
Most orders are shipped via Express Post Parcel Delivery by Australia Post. Please check your postcode against the Australia Post guidelines for expected delivery times, click here.
Please allow 2-4 business days for shipping from the time you place your order. We may also encourage not to ship over the weekend in order to ensure premium quality upon arrival.
When there are no specific delivery instructions given, Australia Post will be instructed to return your order to the nearest post office or depot to collect if no one is present to receive the delivery. Please be aware that Australia Post or their representatives make the final decision in these cases and we cannot guarantee product will not be left unattended at the given delivery address. Please make sure you arrange a delivery location where someone will be available to receive your order. Note that risk for loss or damaged products passes onto the customer upon delivery of the product(s).
Shipping time may vary during the holiday seasons; Christmas and Easter.
All items are subject to availability. We will contact you if we cannot find a suitable replacement at or above the cost of the one ordered.
Chocolate Delivery & Pick-up Costs
For standard orders, our shipping cost is $15. For orders over $100 shipping is FREE. Please note, that select products are limited to Melbourne Metro delivery only.
MELBOURNE METRO DELIVERY
For standard orders, our delivery cost is $15. For orders over $100 delivery is FREE. See the Melbourne Metro map below.
Live within 5km of our North Ivanhoe retail shop? Have your chocolates delivered to your door for FREE when you order over $50. Orders under $50 will be charged a $15 delivery fee.
Please note: Local delivery option at checkout only works with Shop Pay. If you choose an accelerated checkout method (Apple Pay, Google Pay, Amazon Pay, or PayPal) other than Shop Pay in the first step of the checkout, you won't have local delivery as a shipping method. However, you will have the option to ship the package using your shipping rates.
CLICK & COLLECT (free)
Shop online, choose 'pick up' in the information tab after your cart, and collect your order from our North Ivanhoe store: 244 Waterdale Road, North Ivanhoe. Please wait for a message before collection. For more information click here
You may purchase products for delivery within Australia or click & collect by giving us a call. Please call (03) 9499 7023 to place your order during business hours.
Melbourne Metro delivery map